Refund and Return Policy

Refund and Return Policy for SamrudhaFiber.shop

At SamrudhaFiber.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Return Policy for details on how to request a return or refund.

Return Eligibility
Products are eligible for return if:

They are defective, damaged, or incorrect upon delivery.
They are in unused, original condition with all tags, packaging, and accessories intact.
Return requests must be initiated within 7 days of receiving the product.

The following items are not eligible for return:

Products that have been used, altered, or damaged due to misuse.
Items purchased during clearance sales or marked as “Non-Returnable.”
Custom or personalized orders.

Return Process
To initiate a return, please contact us at support@samrudhafiber.shop or call us at +919766625225with the following details:

Order number.
Reason for the return.
Photos of the product (if defective or damaged).
Once your return request is approved, we will provide instructions on how to return the product.

The product must be shipped back to us within 7 days of receiving return approval.

Refund Policy
Refunds are processed once the returned product is received and inspected.
If the product meets the return criteria, we will initiate a refund to your original payment method.
Refund processing time:

Online Payments: [5-7 business days].
Cash on Delivery (COD): Refunds will be issued as store credit or bank transfer within [5-7 business days].
Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

Replacement Policy
If you receive a defective or damaged product, we offer a replacement at no additional cost.
Replacement requests are subject to product availability. If unavailable, a full refund will be issued.

Shipping Costs for Returns
If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
For all other returns, the customer is responsible for the return shipping charges.

Cancellation Policy
Orders can be canceled before they are shipped by contacting us at support@samrudhafiber.shop.
Once an order is shipped, it cannot be canceled. However, you may initiate a return after delivery.

Contact Us
If you have any questions or need assistance with your return or refund, please reach out to us:

Email: support@samrudhafiber.shop
Phone: +91 9766625225
Address: C-37, Opp to Mathura Oil Mill, MIDC, Parbhani, Maharashtra India, 431401
We value your trust and are committed to providing a hassle-free shopping experience.